Practice Officer – Mental Health Practice – Federal Government Department

• Full time 37.5-hour role
• $50 an hour + super
• Long term contract position

ACM Healthcare is working on behalf of a Federal Government department to source a APS4 Practice Officer to work in their Townsville office.

The Practice Officer is responsible for managing the centre operations and any support functions allocated to the position, assisting in front line of customer service for clients accessing the service.

Duties:

• Supervise Level 3 Service Support Officers including monitoring performance, setting priorities, task allocation, and identification of training needs.
• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Provide first escalation point for clients, contracted health providers and external stakeholder queries.
• Coordinate the administrative requirements for client referrals to both internal and external providers.  This includes managing data, correspondence and client information between internal and external referral platforms and client management systems.
• Coordinate the administrative requirements for group programs and mental health literacy workshops.
• Provide assistance with administrative induction and training of new employees and contracted health providers.
• Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.

Contact:

Catherine on catherine@acmhealthcare.com.au to discuss this role further or inquire about our other positions available.

OR

Jess on jess@acmhealthcare.com.au  to discuss this role further or inquire about our other positions available.