Customer Service Officer (Audiology Clinic - Claremont, WA)

Port Melbourne
2024-07-12
Job Type
Permanent
Emp Type
Full Time
Skills
Any
Functional Expertise
Any
Salary Type
Annual
Salary
Negotiable
Job ID
36122

Job Description

Customer Service Officer (Audiology Clinic – Claremont, WA)

ACM Healthcare is the only Australian Recruitment Agency which has a division which specialises within the Hearing Industry. We work with a Myriad of Audiology Providers, Manufacturers and Independently owned organisations across Australia & New Zealand.

We are excited to be recruiting for a Customer Service Officer to work with a National Audiology Provider for their hearing clinic based in Claremont, WA 
Our client has seeking a dedicated and customer-focused individual to join their team. As a Customer Service Officer, you will engage with customers through various channels, provide product information, schedule appointments, and ensure a seamless experience. This role offers career development opportunities within the organization.
Responsibilities:

  • Communicate with customers via phone, email, and in-person to address inquiries and offer personalized solutions.
  • Schedule appointments for hearing assessments and consultations with expert audiologists.
  • Assist customers in navigating our cutting-edge hearing devices and accessories.
  • Resolve concerns promptly, leaving a positive impression on customers.
  • Engage in local marketing efforts to promote the clinic.
  • Perform minor hearing aid repairs (training provided).

Qualifications:

  • Previous experience in high-quality customer service (retail or allied health).
  • Strong computer literacy, including proficiency in CRM systems and appointment book management.
  • Ability to manage competing priorities in a busy environment.
  • Attention to detail and solid administration skills.
  • Positive, team-oriented attitude with the ability to work autonomously.

Culture and Benefits:

  • Ongoing training and development opportunities.
  • Collaborate with the wider team across clinics
  • Supportive work culture emphasizing high performance.
  • Employee Value Awards.
  • Discount on hearing aids for employees, friends, and family.
  • Employee Assistance Program (EAP).


About ACM & your potential consultant

Christian Sagun is a specialist Audiology & Audiometry Recruitment consultant working within ACM Healthcare's Hearing Health Division. ACM is an Australian healthcare recruitment agency specializing in in Allied & Primary Health. See more on ACM & Christian on LinkedIn: https://au.linkedin.com/in/christiansagun


Contact Christian Sagun directly on 0439 341 376 to discuss this role further or any of the above roles. Alternatively, you can email Christian on christian@acmhealthcare.com.au


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www.acmhealthcare.com.au
Tel: 1800 GO 2 ACM (46-2-226)
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