Customer Service Officer (Audiology Clinic – Fitzroy, VIC)

ACM Healthcare is the only Australian Recruitment Agency which has a division which specialises within the Hearing Industry. We work with a Myriad of Audiology Providers, Manufacturers and Independently owned organisations across Australia & New Zealand.

We are excited to be recruiting for a Customer Service Officer to work with an Audiology Provider in their hearing clinic based in Fitzroy, VIC - Note: NO PARKING is available, you must need to be comfortable to commute in via public transport. 

Our client has seeking a dedicated and customer-focused individual to join their team. As a Customer Service Officer, you will engage with customers through various channels, provide product information, schedule appointments, and ensure a seamless experience. This role offers career development opportunities within the organization.

Responsibilities:

• Communicate with customers via phone, email, and in-person to address inquiries and offer personalized solutions.
• Schedule appointments for hearing assessments and consultations with expert audiologists.
• Assist customers in navigating our cutting-edge hearing devices and accessories.
• Resolve concerns promptly, leaving a positive impression on customers.
• Engage in local marketing efforts to promote the clinic.
• Perform minor hearing aid repairs (training provided).

Qualifications:

• Previous experience in high-quality customer service (retail or allied health).
• Strong computer literacy, including proficiency in CRM systems and appointment book management.
• Ability to manage competing priorities in a busy environment.
• Attention to detail and solid administration skills.
• Positive, team-oriented attitude with the ability to work autonomously.

Culture and Benefits:

• Ongoing training and development opportunities.
• Collaborate with the wider team across clinics
• Supportive work culture emphasizing high performance.
• Employee Value Awards.
• Discount on hearing aids for employees, friends, and family.
• Employee Assistance Program (EAP).

About ACM & your potential consultant

Christian Sagun is a specialist Audiology & Audiometry Recruitment consultant working within ACM Healthcare's Hearing Health Division. ACM is an Australian healthcare recruitment agency specializing in in Allied & Primary Health. See more on ACM & Christian on LinkedIn: https://au.linkedin.com/in/christiansagun


Contact Christian Sagun directly on 0439 341 376 to discuss this role further or any of the above roles. Alternatively, you can email Christian on christian@acmhealthcare.com.au


Not your desired location? ACM Healthcare are recruiting heavily for Audiology Providers all across ANZ - Reach out for information on vacancies near you! 

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Tel: 1800 GO 2 ACM (46-2-226)
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