Regional Business Manager (Audiology - Sydney, NSW)

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Full Time
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Job Description

Regional Business Manager (Audiology - Sydney, NSW)

ACM Healthcare is the only Australian Recruitment Agency which has a division which specialises within the Hearing Industry. We work with a Myriad of Audiology Providers, Manufacturers and Independently owned organisations across Australia & New Zealand.

We are excited to be recruiting for an Regional Business Manager (Audiology - Sydney, NSW) for a National Audiology Provider. You will have full headcount and P&L accountability for 20 clinics across Sydney with responsibility for revenue growth and exceptional employee and customer experience.

  • Full-Time role
  • Generous remuneration package between $110,000 to $120,000 + Superannuation + Travel Allowance + Bonus'

About the company
Reputable Global organisation within Retail Healthcare specialising in Audiology – One of Australia’s leading Audiology Providers.

About the role
As the Area Manager you will be responsible for 20 clinics across the Sydney region supporting a team of Audiologists, Audiometrists (Clinicians) and Customer Service Officers (Admin). Having prior experience of multi-site retail management is a must. You’ll be comfortable using sales data and analytics to generate insights and make important decisions that affect sales. You’ll be the person that brings energy to your team - whether you’re leading teams, collaborating with others or engaging the local community.

Having the experience to manage financial budgets to a profitable outcome and extensive people management your role will also include the following but not limited too:

  • Achieve revenue targets
  • Ensure delivery of world class operating and business performance including clinical excellence
  • Provide extensive leadership and motivation to teams
  • Develop and implement marketing and community strategy
  • Achieve business development targets including new clinic rollout plans
  • Providing ongoing support by way of presence within each clinic location (travel required)

Key accountabilities:
Direct Reports

  • Leadership & Engagement: Provide leadership, coaching, and development to employees, including recruitment, performance reviews, succession planning, and fostering a positive work environment aligned with Demant values.
  • Clear Expectations & Accountability: Establish a framework for empowering direct reports to execute business initiatives, achieve KPIs, and promote continuous learning.
  • Onboarding & Continuous Development: Partner with training to drive hiring, onboarding, and upskilling of Clinician & Hearing Care Coordinators to ensure they have the necessary skills for client care, service excellence, and commercial success.

Drive Business

  • Budget & Sales Execution: Contribute to and manage the annual sales budget, lead sales strategy implementation, and analyse performance to identify opportunities and challenges.
  • Market Insights & Share Growth: Understand the local market, client trends, and opportunities to maximize business success, including increasing local market share through tailored marketing, GP engagement, and business development activities.


  • Workforce Planning: Maintain staffing levels in line with client demand for productivity and performance.
  • Management Schedule: Implement a structured schedule across direct reports focused on commercial, and clinical excellence.
  • Client Experience: Ensure superior client experiences, clinic presentation, uniform standards, and compliance with business processes.
  • HR Management: Address staff concerns promptly and effectively in line with company policies, seeking HR or managerial support when necessary.
  • Reporting & Compliance: Manage day-to-day operations using reports, assess results, and ensure compliance with standards, regulations, company policies, and legal requirements.

You will be successful in this role if you have:

  • Outstanding leadership skills: Proven experience in leadership with direct involvement in motivating and developing a team to achieve key sales objectives.
  • Exceptional customer service delivery: Experience in fostering a culture focused on delivering exceptional customer service.
  • Geographically dispersed team leadership: Experience in leading teams dispersed across multiple locations to collaborate effectively.
  • Strategic and operational responsibility: A proven track record of following an existing operating model, with significant experience in sales planning, execution, and management within a defined territory.
  • Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics, sufficient for extracting and interpreting information to inform business decisions, as well as audiological knowledge.
  • Strong IT capability: Excellent command of IT systems and tools
  • Effective communication: Professional verbal and written communication skills, with confident and influential communication and presentation abilities.
  • Commercially driven: Commercially minded with experience initiating and supporting company initiatives to drive commercial outcomes. Demonstrated ability to achieve key sales targets and objectives.
  • High degree of flexibility: Demonstrated flexibility and successful integration in high-change environments and with new business applications.
  • Valid Australian driver's license: Required.

About ACM & your potential consultant

Christian Sagun is a specialist Audiology & Audiometry Recruitment consultant working within ACM Healthcare's Hearing Health Division. ACM is an Australian healthcare recruitment agency specializing in in Allied & Primary Health. See more on ACM & Christian on LinkedIn:

Would you like to know other opportunities out there? Answer this short questionnaire to fast track your application:

- Which state/area are you currently located in?
- Which state/area do you want to work in?
- What pay rate are you looking for?
- When are you available for work, locum OR perm?

Contact Christian Sagun directly on 0439 341 376 to discuss this role further or any of the above roles. Alternatively, you can email Christian on

Not your desired location? ACM Healthcare are recruiting heavily for Audiology Providers all across ANZ - Reach out for information on vacancies near you! 

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Tel: 1800 GO 2 ACM (46-2-226)
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