Care Manager
Job Description
BERALA ON THE PARK
Number of direct reports: 70
Number of indirect reports: 0
Annual Budget: $631,230.00
CROWN GARDENS
Number of direct reports: 16
Number of indirect reports: 0
Annual Budget: $206,966.00
CULBURRA BEACH
Number of direct reports: 39
Number of indirect reports: 0
Annual Budget: $317,853.00
DALMENY
Number of direct reports: 41
Number of indirect reports: 0
Annual Budget: $356,604.00
FIVE ISLANDS COURT
Number of direct reports: 37
Number of indirect reports: 0
Annual Budget: $185,297.00
GREENWELL GARDENS
Number of direct reports: 38
Number of indirect reports: 0
Annual Budget: $310,423.00
IRT THOMAS HOLT KIRRAWEE
Number of direct reports: 136
Number of indirect reports: 0
Annual Budget: $914,540.00
Position Title: Care Manager
Business Unit: Aged Care Centres
Reports to (Title): Regional Operations Manager
DIMENSIONS BY CARE CENTRE:
CORPORATE TEMPLATE Written: January 2010 Page | 2 Reviewed date: March 2023
IRT THOMAS HOLT SANS SOUCI
Number of direct reports: 125
Number of indirect reports: 0
Annual Budget: $166,969.00
KANGARA WATERS
Number of direct reports: 74
Number of indirect reports: 0
Annual Budget: $538,240.00
MACARTHUR
Number of direct reports: 49
Number of indirect reports: 0
Annual Budget: $341,155.00
MORUYA
Number of direct reports: 29
Number of indirect reports: 0
Annual Budget: $157,900.00
PEAKHURST
Number of direct reports: 49
Number of indirect reports: 0
Annual Budget: $310,106.00
SARAH CLAYDON
Number of direct reports: 65
Number of indirect reports: 0
Annual Budget: $423,825.00
ST GEORGES BASIN
Number of direct reports: 50
Number of indirect reports: 0
Annual Budget: $309,647.00
TARRAWANNA
Number of direct reports: 67
Number of indirect reports: 0
Annual Budget: $609,471.00
WILLIAM BEACH GARDENS
Number of direct reports: 123
Number of indirect reports: 0
Annual Budget: $663,193.00
CORPORATE TEMPLATE Written: January 2010 Page | 3 Reviewed date: March 2023
WOODLANDS
Number of direct reports: 51
Number of indirect reports: 0
Annual Budget: $333,806.00
WOONONA
Number of direct reports: 98
Number of indirect reports: 0
Annual Budget: $808,173.00
JOB OBJECTIVE:
To develop, monitor and continuously review the services delivered by the Aged Care Centre to ensure resident’s receive the optimum quality of care
To ensure effective and efficient operation of the Aged Care Centre in line with the Aged Care Quality Standards, legislation and IRT policies and procedures
To lead, develop, support and mentor Aged Care Centre employees and volunteers To project and promote the image of IRT as a leader in the provision of high quality services for its clients, care recipients and the general public.
JOB SPECIFIC RESPONSIBILITIES:
1. Ensure the services delivered by the Aged Care Centre align to the strategic goals of IRT, Aged Care Quality Standards and legislation, Aged Care Funding model, and IRT policies and procedures
2. Build strong relationships with residents, person responsible, family members and the network of care providers to ensure care needs are met. Ensure regular engagement with residents and their support network through face to face communication, case conferences and clinical meetings etc
3. Establish and maintain a network with health providers (e.g. General Practitioners, Allied Health, Pharmacy etc) to ensure efficient and effective delivery of services to residents
4. Develop, monitor, review and report on the Aged Care Centre Annual Operating Plan, Operating and Capital Budgets, operating cadence etc
5. Assess, implement, monitor and review the appropriateness of care plans and services negotiated with individual residents and person responsible within your area of operation and expertise
6. Recruit, supervise, develop and retain quality employees within the Aged Care Centre to ensure high level services are delivered. Adhere to employment legislation, policies and procedures
7. Identify training needs for employees and facilitate access to appropriate education and learning and development opportunities
8. Undertake regular workforce planning to ensure the skill mix meets the care needs of residents. Ensure developed strategies are implemented, monitored and reviewed as required
9. Regularly appraise work performance and undertake formal performance review & planning to ensure Aged Care Centre team members are provided with appropriate support and opportunities for development
CORPORATE TEMPLATE Written: January 2010 Page | 4 Reviewed date: March 2023
10. Contribute to Continuous improvement by Identifying and establishing new innovative programs for the Aged Care Centre to ensure activities and the environment meet residents goals, needs and preferences
11. Ensure all administrative and compliance requirements are completed in an appropriate and timely manner (eg care plans, audits etc.)
12. Respond to resident and client concerns in a timely and appropriate manner 13. Respond to complaints and feedback in line with IRT policy 14. Grow and diversify IRT’s services in the local area through promotion to service providers,
the medical profession, ACAT and other appropriate networks or organisations 15. Seek and disseminate information on latest practice in the delivery of Aged Care Centre
services both nationally and internationally 16. Ensure a safe environment for residents, employees, volunteers, contractors and visitors
as well as ensure compliance with relevant legislation, policies and procedures 17. Other duties as directed by the Regional Operations Manager consistent with the role.
WORKING RELATIONSHIPS:
IRT Management
IRT Employees
IRT Residents
IRT Volunteers/Students
Families/friends of residents
Government Agencies
Contractors
Suppliers
Person(s) responsible
Employer associations
General public and customers
GP’s
Other Health Professionals
Pharmacies
Non IRT Volunteers/Students
Local Councils
Resident Guardianship Boards/Advocacy groups
QUALIFICATIONS AND EDUCATION REQUIRMENTS:
Current nursing registration (AHPRA)
WORK EXPERIENCE AND SKILL REQUIREMENTS:
Minimum of 5 years post graduate experience
Demonstrated experience in a similar leadership role
Knowledge and empathy of health and social issues of the aged
Proven organisational, analytical, attention to detail and negotiating skills
High level interpersonal, written and verbal communication and presentation skills
Demonstrated experience managing budgets and financial control
High level knowledge of the relevant Aged Care Funding model and Aged Care Quality Standards
Computer literacy in Microsoft Office programs such as Word, Excel and Outlook and organisational databases
Current driver’s licence
Desirable: Post graduate qualifications in a relevant field
Desirable: Multilingual skills
CORPORATE TEMPLATE Written: January 2010 Page | 5 Reviewed date: March 2023
IRT LEADERSHIP CAPABILITIES (MANAGER):
Influencing: Uses effective involvement and persuasion strategies to gain acceptance of ideas
and commitment to actions that support specific work outcomes.
Facilitating Change: Encourages others to implement better approaches to address problems
and opportunities. Leads the implementation and acceptance of change within the workplace.
Driving Innovation: Creates an environment (culture) that inspires people to generate novel
solutions with measurable value for existing and potential customers (internal or external).
Encourages experimentation with new ways to solve work problems and seize opportunities that
result in unique and differentiated solutions.
Customer Focus: Ensures that the customer’s perspective is a driving force behind strategic
priorities, business decisions, organisational processes and individual activities. Crafts and
implements service practices that meet customers’ and own organisation’s needs, promoting and
operationalising customer service as a value.
Coaching: Engages team members in developing and committing to an action plan that targets
specific behaviours, skills or knowledge needed to ensure performance improvement or prepare
for success in new responsibilities.
Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results
and build capability by assigning tasks and decision-making responsibilities to individuals or
teams with clear boundaries, expectations, support and follow-up.
Role Modelling IRT Values: Gaining trusts of others by demonstrating openness and honesty,
behaving consistently and acting in accordance with moral, ethical, professional and
organisational guidelines.