Clinical Care Coordinator

South West Rocks
Job Type
Emp Type
Full Time
Aged Care
Functional Expertise
Salary Type
Job ID

Job Description

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Position Description Version:

Position Title: Clinical Care Coordinator

Reports To: Home Manager

Date of Preparation: 29 November 2021 Date Updated:

Primary Purpose

You work collaboratively and cooperatively with Calvary’s Vision and Mission in mind, creating a culture within the home that is resident-centric and treating everyone as an individual. You will ensure the home remains in compliance with the requirements of the Aged care standards. You assist the Home Manager to ensure that the Home embodies a strong diversity culture that advances the frontiers of aged living, through innovation and integration of clinical practice with lifestyle pursuits, hospitality and design.

Organisational Environment

Founded in 1885 by the Sisters of the Little Company of Mary, Calvary is a charitable, not-for-profit, Catholic health care organisation. Our mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life. With over 18,000 staff and volunteers, we have a national network of 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care service centres

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Accountabilities and Key Result Areas

People and Culture:

 Practice in accordance with Calvary and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.

 Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s values of healing, hospitality, stewardship and respect.

 Provide leadership to clinical staff and ensure appropriate clinical supervision and delegation of responsibilities are provided to staff (not limited to handover sheets, evacuation sheets etc.).

 Managing staff rosters effectively on a day-to-day basis ensuring that adequate and appropriately skilled staff are in attendance to deliver quality outcomes to residents.

 Maintaining good working relationships with visiting health professionals and other external care providers.

 Maintain current knowledge and understanding of Aged Care Funding models and demonstrate strong commercial acumen.

 Ensuring that all staff undertake continuing education and competency assessments and maintain high levels of resident care.

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 Equipping and mentoring staff to optimise their career opportunities.

 Promoting a customer focused service demonstrating intellectual curiosity and focus on ensuring that the focus is on resident care balanced with staff wellbeing.

 Supervising student nurses, EN trainees and other clinical staff and Resident Care Workers to ensure in time relevant and appropriate care levels maintained.

 Ensuring adherence to the monthly quality program in the Home by working collaboratively across clinical, catering, cleaning, laundry and maintenance services within the facility.

 Managing staff to ensure data collected produces quality audits and ensure the timely completion of this process in accordance with the schedule.

 Making certain policies and procedures are current and available to all staff, monitoring compliance and support implementation.

 Integrating the Lifestyle program at the home to support the residents’ wide range of interests and provides residents with a variety of activities that maximise their independence, choice and decision- making links with the community and cultural or spiritual needs.

 Participating in the recruitment, selection and onboarding of staff (with the Home Manager). Ensuring a positive induction and orientation to the Home, staff and residents.

 Collaborating with the Home Manager in the probationary and annual review process with clinical staff in accordance with the organisations’ performance management policy and processes.

Excellence in Service Delivery:

 Ensure that clinical and any specialised nursing care needs of residents are being met and documented in an individual resident care plan by clinical staff.

 Maintain the resident and their loved ones at the centre of decision making, ensuring their needs, choices, independence, dignity or identified risks involved in their care plan are considered.

 Implement and ensure adherence to Japara’s Clinical Services Model in line with required Governance and operational requirements.

 Oversee and implement all scheduled mandatory and voluntary ACFI reappraisals as required.

 Hold RN's and EN's accountable for daily case reporting, care planning and addressing patient concerns on a day-to-day basis.

 Ensure that any issues/complaints raised through Feedback forms by residents/representative or other are addressed promptly and in consultation with the Home Manager.

 Timely follow-up of resident clinical issues; hazards; incident reports; infection control issues as it relates to resident care including trend analysis and produce strong case studies to encourage learning and development

 Ensure regular clinical sweeps are done ensuring all gaps are dealt with in a timely manner.

 Coordinate admission of new residents including assessment, development and implementation of resident care plans in consultation with the resident and/or their family/representative.

 Ensure that all medication is safely stored, stocked and administered in accordance with legislative requirements particularly psychotropics.

Excellence in Service Development:

 Assist Home Manager in strategic planning, policy and procedure review, implementation, and monitoring compliance with all relevant requirements.

 Working collaboratively with Home Manager to ensure quality care outcomes are met and review reporting across the home.

 Liaise with Pharmacists and other relevant external medical professionals and participate actively in the Medication Advisory Committee and all clinical care meetings and consultative forums.

Wise Stewardship:

 Show consideration for others by demonstrating empathy for a diverse range of residents and staff.

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 Communicate the importance of social connections for residents and ensure that staff facilitate this process.

 Delegate tasks and spends time teaching others to ensure that a continuous learning and development environment is encouraged.

 Ask for feedback and opportunities for continuous professional development.

 Listen to resident feedback and focus on optimal and intime care by putting residents at the centre of everything you do.

 Demonstrate an understanding of the organisation as a business and commercial acumen to ensure high ROI.

WH&S Responsibilities:

 Take reasonable care of your own health and safety and the health and safety of others in the workplace;

 Comply with relevant Calvary WHS policies, procedures, work instructions and requests;

 Report to your supervisor any incident or unsafe conditions which come to your attention;

 Observe any additional requirements as outlined in Calvary’s WHS Responsibilities, Authority and

Accountability Table (published on Calvary intranet)

As a general rule the above six (6) KRA’s should be used .You may wish to add in additional headings to suit the

specific role. Keep in mind a PD is not meant to be a detailed duties/task list.

Reporting Lines and Key Relationships

The role requires developing strong, cohesive and collaborative relationships with internal and external stakeholders to create a “positive” and “enriched” experience. The below diagram illustrates how these relationships are connected to the CCC role:

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Position Impact

Direct Reports:

Budget: Click here to enter text.

Selection Criteria


• Tertiary qualification in Health Science - Nursing or equivalent. • Recognised diploma or certificate relating to the aged care sector. • A minimum of 3 years’ experience in a senior management role within the aged care sector with a

successful and proven track record. • Quality Assurance Certificate or equivalent experience. • Current registration as a Registered Nurse with AHPRA - No restrictions. • High level of commitment, integrity, honesty and trustworthiness. • Above average knowledge and understanding of the aged care sector with the ability to identify changing

trends and to ensure best practice. • An effective listener with the ability to communicate at all levels both orally and in writing with excellent

presentation skills. • Understanding of and ability to manage human resource issues with effective negotiation skills. • Ability to understand and use information technology and programs such as Word, Excel, etc. and to learn

new skills as required. • COVID-19 vaccination is a mandatory requirement unless assessed exempt • Influenza vaccination is a mandatory requirement unless assessed exempt


Job Holder’s signature: Date:

Manager’s signature: Date: