Service Support Officer APS3 Stafford QLD OA

Job Type
Emp Type
Full Time
Functional Expertise
Salary Type
Job ID

Job Description

Medical Receptionist/Administration – Government Department - APS 3 Stafford QLD

  • $39 - $45 an hour + Super (37.5 hours)
  • Government Department role
  • Long term contract offered

ACM Recruitment is working on behalf of the Federal Government Department to source a Service Support Officer (Medical Receptionist/Administration). This role is a full time 37.5-hour role, based in Stafford QLD.  This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.

Job Description:

  • Provide high quality customer service as the first point of contact for clients, visitors, and stakeholders, in person, over the phone or via email and SMS.
  • Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
  • Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
  • Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests, and responding to property and maintenance issues.

Mandatory Requirement:

  • Applicants must be Australian Citizens to apply, have well-developed communication skills and experience within a Medical Reception, Medical Administration or Government Departments background is desirable.
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance and Police Check must be obtained prior to commencing in the position.
  • Manage Self: Show drive and motivation, an ability to self-reflect and a commitment to learning.
  • Work Collaboratively: Collaborate with others and value their contribution.



Please contact Catherine on to discuss this role further or inquire about our other positions available.

Alternatively, email Jess at